Patient rights and obligations

PATIENT RIGHTS AND OBLIGATIONS

PATIENT RIGHTS

According to Act No. 372/2011 Coll., on Health Services and Conditions of their Provision, you have the right to:

• to the provision of health services at an appropriate professional level
• to respect, dignified treatment, consideration and respect for privacy during the provision of health services
• to choose a healthcare facility that meets your needs, except for exceptions provided for by law
• to request consultation services from another health facility/health professional, except for statutory exceptions
• be familiar with the internal rules of the health facility, which are prominently displayed in the common areas and available to you
• to be accompanied at all times by a legal guardian/designee, foster parent or other person appointed by the court, provided that the presence of such persons does not interfere with the provision of health services
• to be informed in advance of the cost of health services provided which are not or partially covered by public health insurance and how they will be paid for
• know the names of health professionals, other professionals and students/trainees directly involved in the provision of your care
• refuse the presence of persons not directly involved in the provision of care, students and trainees
• to provide health care services in the least restrictive environment while ensuring quality and safety
• If you have a sensory/physical disability and use a dog with special training (i.e., a guide or assistance dog), you have the right, given your current medical condition, to have the dog accompany and be with you during your visit to the health care facility
• you have the right to communicate in a way that is understandable to you and by means of communication that you choose, including methods based on interpretation by another person

Any health care intervention may be carried out only on condition that you give your free and informed consent. 

You are free to withdraw your consent at any time. This does not apply to situations where isolation, quarantine or compulsory treatment is ordered under the Public Health Protection Act.

You have the right to designate a person to provide information about your health, including the scope of the information provided, and you have the right to prohibit the provision of information to designated persons. 

You have the right to be provided with any information about your health condition, to refuse information about your health condition, to inspect your medical records in the presence of a health care professional, and to obtain extracts or copies of your medical records. 

Your doctor will usually inform you about your health or the health of the person you care for and the treatment you are planning.